General
How long does a Black Buffalo pouch last?
Do you offer reduced-strength nicotine products?
How long can I keep Black Buffalo products in my mouth?
Who are the Dip Angels?
Do Black Buffalo products contain tobacco?
What does Charge Ahead mean?
Who dips Black Buffalo products?
What is a tobacco alternative?
Can you swallow Black Buffalo products or “juice?”
I'm interested in starting dipping. Are Black Buffalo products a good product for me?
Why should I try Black Buffalo products?
Do you have fine cut?
Do you offer any product guarantees?
Do Black Buffalo products contain nicotine salts?
How much salt do Black Buffalo products contain?
What is tobacco-derived nicotine?
Are Black Buffalo products gluten-free?
What happens if I swallow a pinch of Black Buffalo long cut?
Can I store Black Buffalo products in the freezer or refrigerator?
What is the shelf life of Black Buffalo products?
How do Black Buffalo nicotine pouches products compare to traditional smokeless tobacco pouches?
Can I try a sample of a Black Buffalo product to see if I like it?
How does the cost of Black Buffalo products compare to traditional brands?
Are Black Buffalo nicotine products considered tobacco products?
Do Black Buffalo products contain nicotine?
What happens if I swallow a whole Black Buffalo pouch?
What is the difference between nicotine salts and pharmaceutical-grade nicotine?
Do you offer tobacco-free long cut or pouches?
How does your long cut compare to traditional smokeless tobacco?
Why are you called Black Buffalo?
Is there caffeine in Black Buffalo products?
Why do you use cabbage family leaves?
What is Black Buffalo ZERO?
Why do I have to be 21+ to buy Black Buffalo products?
How do Black Buffalo nicotine pouches products compare to white nicotine pouches?
Do you offer nicotine-free long cut or pouches?
How much sugar is in Black Buffalo products?
What are Black Buffalo products made of?
Why did you create a smokeless tobacco alternative?
Product Experience
Do you have Straight ZERO Long Cut?
What is your Straight variety like?
What is your Blood Orange flavor like?
What is your Mint flavor like?
Why don't you offer Blood Orange Pouches with nicotine?
What is your Wintergreen flavor like?
Do you have Natural or Classic flavor?
How much nicotine is in Black Buffalo products?
What flavors do you offer?
Will you have new flavors?
Do you have Blood Orange ZERO Long Cut?
Can I mix and match flavors?
When will you have Mint ZERO Long Cut back in stock?
What is your Peach flavor like?
How much nicotine is in each pouch?
Why don't you offer Peach Pouches with nicotine?
Do you have Peach ZERO Long Cut?
How many pouches come in a can of Black Buffalo pouches?
Herd Rewards
How do I redeem my Herd Points?
Does Black Buffalo offer a rewards program for in-store shoppers?
Can I use my Herd Rewards promo codes on my subscription?
Do I earn Herd Points with my subscription?
I redeemed my Herd Points but lost my Herd Rewards coupon. How do I get it back?
Does Black Buffalo have a rewards program?
Can I earn Herd Points for shopping in store?
What are Herd Points?
Why can't I use my Herd Rewards coupon on my order?
I redeemed my Herd Points, but I was charged full price. What now?
Subscribe & Save
Does Black Buffalo have a subscription program?
When will I receive my subscription?
Can I add products to my subscription?
How do I change the payment method for my subscription?
How do I change the shipping address for my subscription?
What are the benefits of a Black Buffalo subscription?
Can I use a promo code for my subscription?
I subscribed. Can I change the frequency of my deliveries?
Shopping Online
Why do you need my SSN?
Some of my order was missing. Can you help?
Do you offer discounts for veterans?
How can I cancel my order?
Why do I have to be 21+ to buy ZERO nicotine-free?
My order was damaged. Can you help?
Why do I need to verify my age to buy ZERO nicotine-free?
Why won't your site verify my age?
Do you offer discounts for active-duty military?
Can I edit my order?
Where can I buy Black Buffalo products online?
Can I verify my age with my ID?
Do you offer discounts for first-time customers?
I received the wrong product. Can you help?
I tried it, but I don't like it. Can I get a refund?
What is SET?
Does Black Buffalo offer a first responder discount?
Shipping
How much does shipping cost?
Why am I being charged an extra $6 for shipping?
Can I change my shipping address before my order is shipped?
Why don't you offer free shipping?
Does Black Buffalo ship to any address in the United States?
When will my order be shipped?
Why do I have to sign for my package to be delivered?
What carriers do you use for shipping?
Do you offer faster shipping?
How long does shipping take?
Why can't Black Buffalo ship to my address?
Do you ship to APOs / FPOs / DPOs?
Do you offer international shipping?
When will my order arrive?
Do you ship to Canada?
Shopping In Store
My store said they're out of stock of Black Buffalo products. Can you help?
Do you have any coupons available for in-store purchases?
My store doesn't carry my preferred flavor. Can you help?
How can I get my store to carry Black Buffalo products?
Where can I buy Black Buffalo products in stores?
When will Black Buffalo products be in a store near me?
Why do Black Buffalo products cost more online than in stores?
- All Categories
- Herd Rewards
- I redeemed my Herd Points, but I was charged full price. What now?
I redeemed my Herd Points, but I was charged full price. What now?
To apply your Herd Rewards coupon to an order, you must paste the promo code into the discount box at checkout and click "Apply." Your subtotal will be updated to reflect the discount. If you did not apply your Herd Rewards coupon on your order, it can be found on your Account page or at HerdRewards.com.
Alternatively, you can reach out to us via chat, email, SMS, or phone, and we can refund you and deactivate your Herd Rewards coupon accordingly. Please note that discounts are only available where permitted.
